Ensuring Tmely Refills

Jul 21, 2017 | Pharmacy Happenings

To ensure safety and quality patient care, we work hard alongside your team to provide your medications as quickly as possible.  With refills, we work diligently on your behalf by contacting the doctor’s offices to gain approval for refills or to clarify medications.  Recently, we have run into some trending challenges, and we are recruiting your assistance to ensure both your facility and Guardian are teaming up to offer quality medication management.

Opportunities:

• Pharmacy cannot read Physician’s Signature, and name is not printed or legible.
• Nurses are communicating through a 3^rd person on the phone to clarify orders.  The pharmacy may only take order information from the nurse or physician.
• Nurses are providing incorrect Physician name and doctor’s office doesn’t respond or becomes irate because they no longer service the patient.
• Resident-patient is discharged and pharmacy is not made aware.  This results in unnecessary delays in patient getting their medication at the next pharmacy due to insurance not being credited timely.
• Original orders do not have, “refills allowed.”  If nurses ask for refills up front, this can prevent delays.
• Order changes are called into the facility by the doctor, and pharmacy is not receiving a copy of these changes.  This information is necessary for both MAR updates and order changes to ensure medications continuation and compliance.
• Resident-patient is transferred to hospice, and pharmacy is not made aware.

Meet Our Consultant Pharmacist, Dennis Van Dyke

Jun 2, 2017 | Pharmacy Happenings

Have you seen this man?  Dennis not only works in our pharmacy; he works at some of our facilities as well, as a consultant pharmacist.  His goal is to ensure that our customers are compliant with the State of Florida Statutes and Florida Administrative Code.

If you’ve ever called in, you have probably heard his smile through the phone.  Customer Service is one of our top values at Guardian, and we take pride in serving you well!

EpiPen Recall Did NOT Impact our Resident Patients

Apr 7, 2017 | Pharmacy Happenings

With the recent news of the EpiPen and EpiPen Jr. recall, our team performed an audit to ensure the safety of our end-user patients.  NONE of the products recalled have impacted any of our mutual customers, thus they are SAFE.

We offer generic, (as well as brand), and none of the dispensed products during the period in question (December 17, 2015-July 1, 2016) were in our Lot Numbers dispensed.

Please rest-assured that we have verified that our mutual customers are safe, but please do create an awareness for anyone else that you may know using the product.  If someone has an affected product, they should KEEP it, alert their healthcare provider to obtain a replacement, and discard once a replacement is obtained. 

Sommer Baker from Medical Records Celebrates 15 Years with Guardian Pharmacy SE Florida!

Mar 30, 2017 | Pharmacy Happenings

Our Medical Records Specialist, Sommer Baker, celebrates an admirable milestone of stability with our company.  Sommer and her department are in charge of what some may say is the most important part of the process- DOCUMENTATION.  For nurses, if it isn’t written, we didn’t do it!  Sommer ensures to have MARs ready and prepared on time, every time, with a customized fit per facility community, as well as supporting the eMAR platform.

We are lucky to have such a rock in the foundation of our team!

Guardian Walks for the Cure with Aston Gardens

Mar 30, 2017 | Pharmacy Happenings

Aston Gardens, one of our valued customers, hosted their 7^th Annual Alzheimer’s, “Mini-Walk,” which allowed residents, employees and the local community (including the city’s Mayor Hunschofsky and Commissioner Udine) to walk together for the cure.  Our team was proud to celebrate those with the disease, and participate in any way possible.

A special thanks goes to Lori Rosario for allowing us to participate.