To ensure safety and quality patient care, we work hard alongside your team to provide your medications as quickly as possible. With refills, we work diligently on your behalf by contacting the doctor’s offices to gain approval for refills or to clarify medications. Recently, we have run into some trending challenges, and we are recruiting your assistance to ensure both your facility and Guardian are teaming up to offer quality medication management.
Opportunities:
- Pharmacy cannot read Physician’s Signature, and name is not printed or legible.
- Nurses are communicating through a 3rd person on the phone to clarify orders. The pharmacy may only take order information from the nurse or physician.
- Nurses are providing incorrect Physician name and doctor’s office doesn’t respond or becomes irate because they no longer service the patient.
- Resident-patient is discharged and pharmacy is not made aware. This results in unnecessary delays in patient getting their medication at the next pharmacy due to insurance not being credited timely.
- Original orders do not have, “refills allowed.” If nurses ask for refills up front, this can prevent delays.
- Order changes are called into the facility by the doctor, and pharmacy is not receiving a copy of these changes. This information is necessary for both MAR updates and order changes to ensure medications continuation and compliance.
- Resident-patient is transferred to hospice, and pharmacy is not made aware.