September 2016
Communicating Changes in Census Increases Customer Satisfaction
Has anyone moved out? Gone to the hospital? Sadly passed away? Please be sure to communicate these types of changes in your Census/ Roster/ Resident lists to your pharmacy. This communication ensures that medications are not sent, which allows less work for your staff (no need to return), proper billing adjustments for your residents and families (avoids irate customers receiving erroneous bills) and a higher overall customer satisfaction.
Fax: 954.601.2400
One of the saddest phone calls to receive is from a family member whose loved one recently passed away. The last thing they’d like to receive is a bill for medications that reminds them of their loss. Please help us to prevent this grief by ensuring to update lists on a regular basis.
Med Techs Cannot Assist with Self-Administered Medication Administration if MAR is not Documented Accordingly
“If it isn’t documented, it didn’t happen.” This is a common statement in the healthcare world! Please ensure to get your Paper MARs updated timely by sending back the edits by the first week of the month. If a new medication is added or an old one is discontinued, both are of utmost importance to get updated asap. Let us help you! Send back your edits (the yellow copies of the MAR) as soon as possible to ensure it is preprinted on your MAR, for your convenience.
Meet our newest Pharmacist, Jenny Newland!
Jenny joined the Guardian Pharmacy South Florida family in August of this year. She comes with 23 years of experience as a pharmacist in the areas of retail, hospital and long term care!
Jenny is married for over 27 years, and is a, “baseball mom,” of with 3 amazing boys. During her free time, she enjoys staying at home and watching television.
We are proud to have such an accomplished individual join our team, and forward to huge successes together.
Guardian Attends Florida ALFA Conference in Fort Lauderdale
Guardian Pharmacy South Florida was proud to attend and be a part of the 2016 Florida ALFA conference. There were over 400 attendees and 60 vendors that came out to this annual conference, including the honored Gail Matillo, President and CEO of Florida Argentum.
Networking, Continuing Education Courses, Industry news, and a bit of fun in the sun were enjoyed at this grand event. Guardian SEFL looks forward to next year’s conference with enthusiasm.
DID YOU KNOW?
Clozaril (clozapine) is not included in Cycle Deliveries
Clozaril is an antipsychotic medication used to treat schizophrenia and similar disorders. It is only available from certified pharmacies, and requires labs and special handling through the REMS program, as this medication may affect neutrophils (white blood cells) in a negative way, if not closely monitored. White blood cells help the body fight infections. The benefits of some medications outweigh risks, and can be managed through programs such as this.