Our staff specialists are dedicated to working closely with the doctor, the insurance companies and the staff at the facility to ensure we deliver continuity of care in order that the exact medication is there every day when it is needed. Our commitment to service means that we take the responsibility to get the drug to your family member so you don’t have to worry. This includes refill authorizations, drug availability and prompt delivery.  In short, your loved one becomes part of our Guardian Pharmacy family.

Specialized Customer Care

• We know and understand Florida State laws
• Our commitment is to make sure that every resident receives medication in a timely manner
• We have nurses and pharmacists on staff that visit our facilities on a regular basis to provide training on specific related topics to a resident’s well-being per AHCA and the Department of Elder Affairs
• We have specialists on staff with expertise in insurance benefits
• Our professional staff of clinical pharmacists, nurses and CSRs are always available
• All medication costs show up on one simple monthly statement
• We will dispense a short supply of medication when insurance doesn’t cover medication
• We will work with insurance companies to ensure claims are paid
• In house billing and medical records are on our premises
• We offer Family Nights – meeting with staff members to answer all pharmacy and billing questions